Policies

Store Policies

Final Sale + Exchange Policy

All purchases are final sale due to our exclusive pricing and limited, one-of-a-kind inventory.

However, eligible items may be exchanged one time if an exchange request is made within 7 days of delivery.

To qualify for an exchange:

  • The item must be unworn and in its original condition
  • All tags must remain fully attached and intact
  • The exchange must be approved by Mrs. Jewels
  • A 15% restocking fee will apply

No refunds will be issued.

Altered, resized, custom, special-order, eternity bands, and select closeout items are not eligible for exchange.

We encourage you to ask any questions before purchasing. Additional photos and videos are always available upon request. 

Payment
We accept all major credit cards and offer flexible payment options through Afterpay. If you’d like to use Afterpay, simply contact us to receive a custom link with a 6% service fee included.

 

Order Process
Once your order is placed, you’ll receive a confirmation email. Please note: All items are one-of-a-kind. If a link is active, the item is available. If the link is closed, it has already been sold.

 

Shipping

  • Flat Rate Shipping: $25 (includes signature confirmation for your security).

  • Orders are typically processed within 1-3 business days.

  • Tracking information will be provided once your order ships.

 

🌎International Shipping Policy 🌎

Customers are responsible for all customs duties, import taxes, and fees that may apply upon delivery outside the USA.

If these charges are refused and the package is not returned to us, we cannot be held responsible for any loss or refund.

We appreciate your understanding and cooperation 

 

Sizing
Need sizing adjustments? We’re happy to help! Search “Sizing” in the search bar and add your size to your cart. 

 

Questions?
We’re here for you! Feel free to reach out via our contact form or WhatsApp for personal assistance.

Email : talia@mrsjewelsco.com